Deliveries are made both in Italy, including the islands, and abroad.
The deadline for the delivery of the Products is 7 days from the acceptance of the order by SilkofComo, unless otherwise indicated during the purchase procedure before the completion of the same with the transmission of the order. In any case, for deliveries to be made outside the Italian borders, delivery times may vary. With regard to deliveries requested in countries outside the European Union, any import customs fees will be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of his country in advance to check the costs and any import limits.
The delivery times indicated must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.
The Products will be delivered to the delivery address that the Customer has indicated in the order form transmitted electronically at the time of purchase.
SilkofComo reserves the right to split shipments.
Delivery costs are charged to the customer. In the event of a damaged or clearly tampered package, we advise the Customer not to accept the package and to promptly notify us at the email info @ silkofcomo so that SilkofComo can carry out the relative checks.
In the event that the delivery cannot be made due to the absence of the recipient at the time of delivery to the address indicated by the Customer, the courier will deposit a notice of passage in the mailbox. The courier will then make a second delivery attempt and, in the absence of the recipient, will leave a second delivery notice. After three unsuccessful delivery attempts, the package will remain available at the courier for five days following the date of the third delivery notice. While for France-Germany-Low Countries-Bergio-Luxembourg-UK-Poland-Spain-Italy the courier will make a single delivery attempt then After this deadline, the package will remain available at the courier for ten days following the date of delivery notice. it will be sent back to Henderson. Customer Service will promptly contact the Customer via e-mail to inform them of the non-delivery due to the absence of the Customer and to agree on the terms of the new shipment.
The Customer consequently acknowledges that, in the event of the Customer’s failure to reply to the Customer Service e-mail, after three months from the day the package was returned to SilkofComo, the contract will be considered terminated by law pursuant to and for the effects referred to in art. 1456 of the Italian Civil Code
Once the contract is terminated, SilkofComo will reimburse the total amount paid by the Customer, less the costs of returning to SilkofComo, as well as any other expenses incurred due to such non-delivery and the penalty. The termination of the contract and the refund amount will be communicated to the Customer by e-mail.
In the event of a delay in the delivery of the Product, the Customer can contact Customer Service by sending an email to info @ silkofcomo for information on the same and to submit a complaint.
The Customer, without prejudice to the other rights recognized by law, has the right to cancel the order if the delivery is not made after ten working days after the expected delivery date or to cancel the order if the delivery is carried out after this deadline. The clause does not apply in the event that the failure or delay in delivery is attributable to force majeure.
In both cases, SilkofComo will refund the Customer the total amount paid by the same for the Product.